IguanaMed stands behind its product and wants you to be 110% satisfied. If you are unhappy for any reason you have 30 days to make a return. We request that all items are in their original condition with their original packaging with all hang tags and labels intact. Garments that have been laundered or show visible signs of wear and tear will not be accepted.
We will only accept returns for items purchased from IguanaMed.com with an original order number and shipped within the United States. All returns must have a Return Authorization. Original shipping charges are not refundable (unless item is defective).
To initiate a return, email email@example.com.
All refunds for return items will be issued within 5 days of receipt to the returns department. Please note you have 14 days from the date the RA is issued to send your return. If not returned within the 14 days the RA will be void and you must contact firstname.lastname@example.org for a new return authorization.
For returns/exchanges help please contact IguanaMed at email@example.com.
INTERNATIONAL EXCHANGES/RETURNS! We are working to find a way to make exchanges/returns easier and less expensive if you live outside of the US. However please note at this time on international orders (outside of the US) if you need to exchange or return an item, it will be your responsibilty to get the items back to us. We will cover the shipping to get the new item to you (if you need a different size) but it will be your responsibility to get the items back to us. Thank you for your understanding!