IguanaMed stands behind its product and wants you to be 110% satisfied. If you are unhappy for any reason you have 30 days to make a return. We request the all items are in their original condition with their original packaging with all hang tags and labels intact. No if’s, and’s or but’s! Garments that have been laundered or show visible signs of wear and tear will not be accepted.
We will only accept returns for items purchased from Iguanamed.com with an original order number and shipped within the United States. All returns must have a Return Authorization.
Original shipping charges are not refundable.
Shipping for returns is the responsibility of the customer unless the return is for a defective item. We consider a defective item as any garment that was damaged during the shipment process such as a rip or stain. If you feel you have received a defective item please contact firstname.lastname@example.org
or call 1-877-344-8262
If you need to exchange an item for a different size/color please request an RA and then simply place another order for the item you want. All refunds for return items will be issued within 5 days of receipt to the returns department. Please note you have 14 days from the date the RA is issued to send your return. If not returned within the 14 days the RA will be void and you must contact email@example.com
for a new return authorization.
For returns/exchanges please contact IguanaMed at firstname.lastname@example.org